AirAsia X suspends Kuala Lumpur to Christchurch flights from 1/6/ 2012.
Just received this email from AirAsia X ..Malaysia's world famous low cost airline....my daughter has a flight on 3rd June. So no more cheap airfares to New Zealand. Must try JetStar.....
"Please be informed that effective from 1st June 2012, AirAsia X will be suspending our flights to/from Christchurch.
We will be sending individual notifications to all guests affected by this suspension, in stages, based on your respective flight dates, via email and SMS.
The email notices will also outline the various service recovery options offered which are:
i. cancel your reservation and opt for Full Refund/Credit Shell; or
ii. move to any of our other operating flights from/to Christchurch, before the 1st June 2012*; or
iii. reroute your flights from/to Christchurch to/from an AirAsia X port in Australia (Sydney, Gold Coast or Melbourne) to Kuala Lumpur# or any other AirAsia X destinations.
Please take note alternative arrangements has to be made on your own for the trans-Tasman travel.
*at no cost, subject to availability
# at no cost
In order to avoid undue congestion and delays in replying to your queries, we request that you contact us in relation to any queries you may have, only after you have received your individual notice.
For further explanation on the reasons for our flight suspensions, please refer to our Press Release on 12th March 2012."
AAX in a statement said :
The suspension of Christchurch, New Zealand is a move made subsequent to the airline’s suspension of its European and Indian routes early this year to improve operating cost efficiencies and concentrate capacity in AirAsia X core markets of Australia, China, Taiwan, Japan, Korea and Iran.
Azran Osman-Rani, CEO of AirAsia X said “The decision to withdraw from Christchurch was a difficult one, but was made taking into account our strategic focus in consolidating our network on markets where we have built up stable, profitable routes. We have, since the suspension of our flights to Europe and India, increased flight frequencies to Tokyo, and opened up a new route to Sydney, Australia. AirAsia X will continue to further expand in its core markets and add frequencies on existing routes.”
“Our Kuala Lumpur – Christchurch route has performed strongly in terms of demand since our launch in April 2011, recording close to 80% loads in 2011. However, the Christchurch route has been impacted by the spiraling cost of jet fuel. Since the launch of the route, jet fuel prices have increased in excess of 30%, and are currently still at very high levels. The high cost of fuel has compromised our ability to offer our renowned low fares.”
“We have been very grateful for the huge support rendered by Christchurch Airport, Christchurch City Council and Tourism New Zealand, and would like to put on record our appreciation for all the cooperation that has been given to us,” concluded Azran.